tag:status.mynhusd.org,2005:/historyNew Haven Unified School District Status - Incident History2024-03-27T19:50:35-07:00New Haven Unified School Districttag:status.mynhusd.org,2005:Incident/196716302024-01-10T14:23:59-08:002024-01-10T14:24:15-08:00All NHUSD Sites internet outage - troubleshooting in progress<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>14:23</var> PST</small><br><strong>Resolved</strong> - This issue was a hardware failure on server infrastructure but we have failed over to a different node and all services are back online. This issue is resolved.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>13:30</var> PST</small><br><strong>Identified</strong> - We have identified a problem with a critical server related to internet access and are currently troubleshooting the problem. Internet is spotty or out at all sites.</p>tag:status.mynhusd.org,2005:Incident/195949522024-01-02T13:00:50-08:002024-01-02T13:00:50-08:00Network issue, many systems down Tues 1/02/24 morning<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>13:00</var> PST</small><br><strong>Resolved</strong> - All systems are back online, and have been tested and verified after this change.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>10:35</var> PST</small><br><strong>Update</strong> - UPDATE: We expect the minor outage (that will also affect internet access and phones) will start at 10:40 AM and should last no more than 5 to 10 minutes maximum.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>10:29</var> PST</small><br><strong>Identified</strong> - Planned network maintenance work at the Alameda County Office of Education over the Winter Break has left our network connectivity at their datacenter partially down. While we do have internet and phone access, we do not currently have access to many of our server-based systems such as ITOP, PWM, Document Central, Optix, and possibly more. We are expecting a very short outage at 11:00 AM while we restart our network connectivity. Note: This time subject to change, and another alert will be sent confirming or updating the time if it is not happening at 11:00 AM sharp.</p>tag:status.mynhusd.org,2005:Incident/191517672023-11-17T12:59:37-08:002023-11-17T12:59:37-08:00Aeries Down, login problems, Fri 11/17/23<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>12:59</var> PST</small><br><strong>Resolved</strong> - Aeries is reporting that all these issues are fully resolved. Thank you for your patience!</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>09:58</var> PST</small><br><strong>Update</strong> - We are seeing that we CAN now login to Aeries - but Aeries Support states that they are still working on problems, and that while this work is ongoing, there will be slowness (aka: "latency"). Aeries Support reports that you may also be logged out of your account or experience delays with reports. We are hopeful that problems are close to being fully resolved and will update as Aeries Support updates us. Thank you for your patience.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>07:58</var> PST</small><br><strong>Update</strong> - Aeries Support has reported that they are rolling back some updates from last night that are causing the problem and this work will be ongoing from 8:00 AM to 9:00 AM this morning. We are obviously hoping that it takes less time than this. <br />Please see their status page here for more info: https://www.aspstatus.com/</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>07:13</var> PST</small><br><strong>Identified</strong> - We have received alerts from all over the District that Aeries is down. Staff trying to login get pushed back to the login screen. Aeries Support has acknowledged that this is a problem they are currently troubleshooting. Please see the Aeries Status Page for more up to the minute updates: https://www.aspstatus.com/</p>tag:status.mynhusd.org,2005:Incident/188564792023-10-19T15:49:41-07:002023-10-19T15:49:41-07:00Follett Destiny Library System Outage/Degraded Operation 10/18 10:07 AM<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>15:49</var> PDT</small><br><strong>Resolved</strong> - Follett Destiny had confirmed that many other districts in California had the same trouble - but that this was not a problem with their system. It may have potentially been ISP or public DNS internet-related. Issues are reported clear at all sites now.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>10:46</var> PDT</small><br><strong>Identified</strong> - Follett Destiny Library Systems are either down or very slow. Destiny Support has been contacted and they are investigating multiple reports from many sites in California. They are currently troubleshooting the issues.</p>tag:status.mynhusd.org,2005:Incident/186545332023-10-01T10:33:15-07:002023-10-01T10:33:15-07:00Aeries SIS DOWN 9/30/23<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>10:33</var> PDT</small><br><strong>Resolved</strong> - Aeries Support finished our repair at 10:30 AM Sunday 10/01, via Support request 367195. This issue is tested and resolved.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>17:23</var> PDT</small><br><strong>Investigating</strong> - We've noticed this morning around 10:00 AM that our Aeries SIS is down and we are not able to login. We have notified Aeries Support and the issue is being worked on by Aeries Support Engineers. Updates will be added as they are provided. We have full expectation that we will be back online before school resumes on Monday morning 10/02.</p>tag:status.mynhusd.org,2005:Incident/182961422023-08-28T11:26:04-07:002023-08-28T11:26:04-07:00Learning A-Z and Raz Kids Outage 8/28/23 10:00 AM<p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>11:26</var> PDT</small><br><strong>Resolved</strong> - We have been notified that this has been resolved by the vendor. Thank you!</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>10:26</var> PDT</small><br><strong>Identified</strong> - We have been notified that Learning A-Z and Raz Kids (for Elementary schools) are currently down. We will send another notice with more information as soon as we can. Thank you!</p>tag:status.mynhusd.org,2005:Incident/182620732023-08-25T15:26:01-07:002023-08-25T15:26:01-07:00Alert: Chromebook login issues; students cannot login 8/25/23 9:15AM<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>15:26</var> PDT</small><br><strong>Resolved</strong> - This was resolved fully by Google Support Engineers by 2:39 PM Friday 8/25.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>10:38</var> PDT</small><br><strong>Identified</strong> - Google Support has confirmed this is a big problem affecting multiple school districts and their engineers are working to resolve this. We will update again as soon as we have more information and an ETA.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>09:20</var> PDT</small><br><strong>Investigating</strong> - We are getting multiple reports of students getting a black screen on login to Chromebook and then being re-directed to login again, or being stuck in a loop like this and unable to login. Other school districts are also having this issue. We are currently in the queue to speak with Google Support, but we suspect this is a Google problem. We will update again as soon as we confirm and get an ETA on problem resolution.</p>tag:status.mynhusd.org,2005:Incident/178389692023-07-17T17:05:31-07:002023-07-17T17:05:31-07:00Important: Aeries Rollover Work scheduled for Mon 7/17 3-7 PM - Aeries Outage Required<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>17:05</var> PDT</small><br><strong>Completed</strong> - This work has been completed!</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>15:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>16:51</var> PDT</small><br><strong>Scheduled</strong> - Please log out of Aeries and stay logged out during this maintenance window (3:00 PM to 7:00 PM) on Monday 7/17/23 as Aeries Support will be performing our Aeries rollover work.</p>tag:status.mynhusd.org,2005:Incident/177742112023-07-07T16:03:23-07:002023-07-07T16:03:23-07:00District-wide phone & internet outage due to planned network upgrade work at the ACOE Datacenter from Noon to 4PM on Fri 7/07<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>16:03</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>12:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>13:32</var> PDT</small><br><strong>Scheduled</strong> - We have network equipment upgrades scheduled for Friday 7/07, from 12:00 noon to 4:00 PM, and expect a few brief outages during this important planned work. The outages will affect all school and business sites.</p>tag:status.mynhusd.org,2005:Incident/176912572023-07-01T21:00:25-07:002023-07-01T21:00:25-07:00District-wide phone and internet (wifi and internet) outage due to ESC planned electrical work Sat 7/01 8AM - 9PM<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>17:02</var> PDT</small><br><strong>Update</strong> - Important Update: This is now extended to 9:00 PM.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>15:46</var> PDT</small><br><strong>Update</strong> - Important Update: This is extended to 6:00 PM.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>08:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>12:05</var> PDT</small><br><strong>Scheduled</strong> - There is planned electrical work requiring an outage at the ESC on Sat 7/01 from 8AM to 5PM. During this time, all phones and wifi and internet access for all school and business sites will be down.</p>tag:status.mynhusd.org,2005:Incident/175482362023-06-13T17:13:33-07:002023-06-13T17:13:33-07:00Phone system troubles 6/12 AM<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>17:13</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved by GoToConnect Support.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>13:08</var> PDT</small><br><strong>Monitoring</strong> - GoToConnect Support has made a change and we are seeing phones back in normal service. We will continue to monitor for the rest of the day and will update if we see any more trouble.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>09:34</var> PDT</small><br><strong>Update</strong> - Clarification: This phone problem is District-wide (all locations). <br /><br />Comcast for Business has checked our circuit and reported that the problem is in GoToConnect's router. <br />We are continuing to work with GoToConnect Support on this issue.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>14:50</var> PDT</small><br><strong>Update</strong> - GoToConnect Support (Jive) has confirmed that we're having trouble with the dedicated fiber connection for our phones. This connection is through Comcast for Business and we are expecting an onsite dispatch of a Tech later this afternoon (6/12).</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>10:13</var> PDT</small><br><strong>Identified</strong> - We have troubleshot the issue with GoToConnect Support and we are reporting to them that it looks like our phone line connection is down. We will update again as we get more info from them. Thank you for your patience.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>07:37</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating reports of bad call quality with district Yealink and Polycom phones. We have opened up a Support Ticket with GoToConnect and they are investigating. At this point, reports have only been coming in from staff at the ESC but we suspect this could be district wide.</p>tag:status.mynhusd.org,2005:Incident/171230292023-05-02T17:35:16-07:002023-05-02T17:35:16-07:00Chromebook Student Device website filtering problems 5/02/23<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>17:35</var> PDT</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>13:49</var> PDT</small><br><strong>Monitoring</strong> - Again, we have been told this is resolved but will continue to monitor. Any students still having trouble should be instructed to do a full Shut Down and log back in to the Chromebook (NOT just put it to sleep or close the lid); this should resolve the problem according to Securly.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>11:10</var> PDT</small><br><strong>Identified</strong> - We have received an increasing amount of reports of students receiving Securly block pages for sites that should not be blocked (like Google.com). This is a problem on the Securly and Google side and it has just been resolved. Any students still having trouble should be instructed to do a full Shut Down and log back in to the Chromebook (NOT just put it to sleep or close the lid); this should resolve the problem according to Securly. More information is available at their status page here: https://securly.status.io/</p>tag:status.mynhusd.org,2005:Incident/168668162023-04-21T16:15:33-07:002023-04-21T16:15:33-07:00Alert: SOME (not all) Polycom phones are experiencing time sync issues<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>16:15</var> PDT</small><br><strong>Resolved</strong> - These issues have been resolved.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>16:38</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>10:13</var> PDT</small><br><strong>Identified</strong> - SOME (not all) Polycom phones are showing a flashing date and time, indicating that they cannot "talk to" Jive/GoToConnect's time server for updates. This is not a problem on our side, and Jive/GoToConnect's support is working on resolving this issue. They have assured us that this should not affect call quality or phone usage (although we have had some reports of "phone weirdness" that sounds like it could be related). Either way, we have an open support ticket and are pushing them to resolve the issue. There is no need to put in extra ITOP tickets for this or related phone issues at this time. Thank you.</p>tag:status.mynhusd.org,2005:Incident/169325832023-04-21T14:42:25-07:002023-04-21T14:42:25-07:00Alert: Possible minor brief phone traffic disruption at 2:00 to 2:15 PM Fri 4/21<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>14:42</var> PDT</small><br><strong>Resolved</strong> - This work is ongoing but there was no phone outage and there will not be one.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>12:44</var> PDT</small><br><strong>Update</strong> - Sorry, we had a delay from the Support Provider. This has been moved to 2:00 to 2:15 PM today. <br /><br />If you're on a phone call between 2:00 and 2:15 PM today - we recommend that you ask the other party for their phone number in case your call is disconnected and you need to call back. Thank you.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>11:15</var> PDT</small><br><strong>Identified</strong> - GoToConnect (Jive) Support is working on the "flashing date/time" display "time sync" problem with our phones this afternoon at noon. There is a very small possibility that we may have a very brief (less than 5 minutes) interruption to phone traffic at or around 12:15 PM. <br /><br />If you're on a phone call between 12:10 and 12:20 PM today - we recommend that you ask the other party for their phone number in case your call is disconnected and you need to call back.</p>tag:status.mynhusd.org,2005:Incident/169249522023-04-21T07:19:14-07:002023-04-21T07:19:14-07:00Follett Destiny (Library System) is down due to "unplanned maintenance" problems 4/20/23<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>07:19</var> PDT</small><br><strong>Resolved</strong> - This incident is resolved. This is from their status page site: <br /><br />Destiny: Maintenance Complete<br />The unplanned maintenance for the Follett Destiny cloud environment has been completed. As part of this maintenance, we have upgraded all hosted customers to Destiny 20.0. To learn about this new release, view our What's New document on follettcommunity.com. If you are experiencing any issues with the 20.0 upgrade, please contact Follett Destiny Technical Support.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>14:52</var> PDT</small><br><strong>Identified</strong> - Follett Software is down with internal problems. This is from their status page site: <br />"Destiny: Outage<br />Due to unplanned maintenance, the Follett Destiny cloud environment will be inaccessible until 5:00 AM, April 21. We apologize for the inconvenience and are working to get the system available as soon as possible."<br /><br />Please check their status page for more info and updates: https://status.follettsoftware.com/</p>tag:status.mynhusd.org,2005:Incident/168948092023-04-17T14:26:36-07:002023-04-17T14:26:36-07:00Alert: Google Drive/Docs/images Problems 4/17 started at 11:43AM<p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>14:26</var> PDT</small><br><strong>Resolved</strong> - According to Google Support, this is resolved: <br />"The issue with Google Docs has been resolved for all affected users as of Monday, 2023-04-17 13:54 US/Pacific.<br />We will publish an analysis of this incident once we have completed our internal investigation.<br />We thank you for your patience while we worked on resolving the issue."</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>13:49</var> PDT</small><br><strong>Identified</strong> - According to Google Support: "Google Workspace customers may experience errors with editors functions (CopyDocument, CopyFromTemplate, InsertImages, etc.)". Apparently this affects Google Slides and adding images, as well as other common Google Docs and Drive features. We will keep an eye on this and update again as soon as we have more info.</p>tag:status.mynhusd.org,2005:Incident/168242152023-04-11T12:22:02-07:002023-04-11T12:22:02-07:00Alert: www.jameslogan.org website certificate issue<p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>12:22</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>09:46</var> PDT</small><br><strong>Monitoring</strong> - This was a problem with our web hosting provider's SSL Certificate provider. We have confirmation that this is now fixed. Please test and report back to ITOP if you are still having any problems. Thank you!</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>09:12</var> PDT</small><br><strong>Identified</strong> - Staff and students are reporting that access to the new www.jameslogan.org website brings up a "Your connection is not private" SSL certificate warning. We have reported this to our web hosting provider and they are working on this problem. We hope this is resolved ASAP. In the meantime, going to any other website will still work. If you're a teacher or administrator, you can still go to "NHUSD Bookmarks" and choose "Aeries SIS Login" if you need to login to Aeries.</p>tag:status.mynhusd.org,2005:Incident/164987902023-03-14T14:55:03-07:002023-03-14T14:55:03-07:00Alert: District-wide internet & phones outage<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>14:55</var> PDT</small><br><strong>Resolved</strong> - This issue is resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>13:24</var> PDT</small><br><strong>Monitoring</strong> - Power has been restored and we will continue to monitor for 1 hour to ensure all systems are back online.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:17</var> PDT</small><br><strong>Identified</strong> - The district office (ESC) is currently on backup power due to a PGE outage; internet and phones will be down shortly unless the power comes back up shortly. We will update again as soon as we have more info.</p>tag:status.mynhusd.org,2005:Incident/151088412022-12-13T16:36:57-08:002022-12-13T16:36:57-08:00Major Google Outage, affecting sign-in to Chromebooks and Google Chrome and Clever<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>16:36</var> PST</small><br><strong>Resolved</strong> - We have been informed that this has been resolved. Closing this incident.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>13:42</var> PST</small><br><strong>Monitoring</strong> - We are still waiting for official confirmation from Google Support, but we are now seeing successful Chromebook logins as of 1:30PM this afternoon. Other districts are also reporting that this problem looks cleared. We will wait for further info from Google Support and continue to monitor.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>11:40</var> PST</small><br><strong>Identified</strong> - We are receiving NUMEROUS reports of getting redirected back to the login screen at login for students and staff on Chromebooks. This is a widespread issue affecting (as far as I can see) ALL school districts at this time. We are contacting Google Support and hoping for more information soon. Login to Chromebooks, Chrome on other devices, and Clever logins are affected.</p>tag:status.mynhusd.org,2005:Incident/141734202022-12-02T09:03:53-08:002022-12-02T09:03:53-08:00Aeries Reporting Server Problems 12/02/22<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>09:03</var> PST</small><br><strong>Resolved</strong> - Aeries Support reports this is 100% cleared as of 8:15 AM this morning.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>07:17</var> PST</small><br><strong>Monitoring</strong> - At 6:45 AM this morning Aeries Support identified problems with their reporting servers related to last night's after hours maintenance work. Some within New Haven have also confirmed that attendance reports were not available. This has been resolved as of 7:04 AM this morning and they are continuing to test and monitor the results. Please visit the Aeries status page for further updates at: https://www.aspstatus.com/</p>tag:status.mynhusd.org,2005:Incident/139584842022-11-29T13:25:03-08:002022-11-29T13:25:03-08:00Canvas is currently down<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>13:25</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved and Canvas access is restored.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>13:06</var> PST</small><br><strong>Identified</strong> - We are working with Canvas Support (Instructure) to remedy the problem.</p>tag:status.mynhusd.org,2005:Incident/127604912022-11-10T22:00:39-08:002022-11-10T22:00:39-08:00Illuminate DnA Maintenance Outage Thurs 11/10 8-10PM<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>22:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>20:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>17:14</var> PST</small><br><strong>Scheduled</strong> - Illuminate DnA Maintenance Outage Thurs 11/10 8-10PM<br /><br />Routine Maintenance Announcement:<br />Please be advised that you may get errors logging into Illuminate DnA on Thursday, November 10th from 8PM - 10PM PT.<br />We appreciate your patience as we work to ensure you have the best experience with DnA!<br /><br />This affects Elementary only. Please plan accordingly.</p>tag:status.mynhusd.org,2005:Incident/126501622022-10-28T16:42:15-07:002022-10-28T16:42:15-07:00www.mynhusd.org Website Outage Expected Today 2:30 to 4:30 PM<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>16:42</var> PDT</small><br><strong>Resolved</strong> - This is complete!</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>14:27</var> PDT</small><br><strong>Identified</strong> - Our website will be down for a maximum of one hour between 2:30 to 4:30 PM today, Friday October 28, 2022. This is required by our hosting vendor as they help us migrate one of our school sites from the development site to our live site.</p>tag:status.mynhusd.org,2005:Incident/111556992022-09-16T15:12:44-07:002022-09-16T15:12:44-07:00Multiple reports of Aeries Gradebook Missing, Multiple Schools<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>15:12</var> PDT</small><br><strong>Resolved</strong> - This issue is resolved. If you are still having any Aeries issues, please log out and log back in. This should resolve the problem as it was a permissions-based change. Thank you.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>12:58</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue. Multiple schools are reporting that the Aeries Gradebook is missing.</p>tag:status.mynhusd.org,2005:Incident/108636422022-08-21T16:00:47-07:002022-08-21T16:00:47-07:00Intermittent Internet/Phones Outages Sunday 8/21 10:00AM-4:00PM<p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>16:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>10:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>15:17</var> PDT</small><br><strong>Scheduled</strong> - We will be upgrading our network core switches at the ACOE Datacenter on this date. During this time there will be intermittent outages necessary to accomplish this work as systems are moved over to the new higher capacity network switches. This will affect all systems within New Haven's school and business offices.</p>