All issues are cleared and systems are back to normal.
Posted Oct 01, 2019 - 10:18 PDT
Monitoring
The network outage at our County office was resolved at 7:41 AM this morning. We are still checking all our NHUSD systems and are resolving some performance issues with a few classroom network switches but generally all systems are clear. Will close this out when we are certain all systems are back to normal.
Posted Oct 01, 2019 - 08:28 PDT
Identified
ACOE Network Operations Team experienced a hardware failure during the scheduled firmware maintenance and internet & phone services have not been restored. Parts were ordered and are expected to be delivered today 10/01 at 6:30AM and we expect all district systems to be back online by 7:00AM.
Posted Oct 01, 2019 - 05:30 PDT
This incident affected: Internet/Network Connectivity, Aeries Student Information System, Jive Phones, Other District Systems and G Suite For Education (Google Apps Gmail, Google Apps Calendar, Google Apps Drive, Google Apps Docs, Google Apps Sheets, Google Apps Slides, Google Apps Classroom).