New Haven Unified School District Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Internet/Network Connectivity Operational

90 days ago

99.22 % uptime

Today

Q Student Information System Operational

90 days ago

99.22 % uptime

Today

Jive Phones Operational

G Suite For Education Operational

Google Apps Drive Operational

Google Apps Gmail Operational

Google Apps Docs Operational

Google Apps Calendar Operational

Google Apps Classroom Operational

Google Apps Sheets Operational

Google Apps Slides Operational

Clever Operational

Clever District Administration Dashboard Operational

Clever Apps Dashboard Operational

Clever Single Sign-On Operational

Clever Data API Operational

Clever Events API Operational

Zoom Operational

90 days ago

100.0 % uptime

Today

Zoom Zoom Meetings Operational

90 days ago

100.0 % uptime

Today

Zoom Web Client Operational

Zoom Zoom Video Webinars Operational

Other District Systems Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

ACOE Internet Connection

Fetching

Past Incidents

Jun 20, 2021

No incidents reported today.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

Chrome Browser Uninstalled?

Resolved - This incident has been resolved.
Jun 15, 12:41 PDT

Monitoring - We've found a problem with our software deployment system and have re-applied an install of the latest version of Chrome. Everyone who has experienced this problem should have automatically received the re-install of Chrome. We will continue to monitor. If you still do not have Chrome re-installed by now (and were affected by the problem), please put in an ITOP request at https://itop.mynhusd.org/
Thank you!
Jun 15, 10:31 PDT

Investigating - We are currently investigating an issue that appears to be affecting some (not all) people using Windows computers. Chrome presents a pop-up advising that the shortcut has been removed, then Chrome cannot be found on the computer. We are troubleshooting at this time.
Jun 15, 09:28 PDT

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

Network Firewall Upgrade; Internet Outage 6/11 6PM to 11PM

Completed - The scheduled maintenance has been completed.
Jun 11, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 18:00 PDT

Scheduled - Important outage alert from our ACOE Datacenter Staff:

The ACOE Network team will be upgrading the hosted Palo Alto Networks Firewall to version 10.0.x. This upgrade will occur on Friday 6/11/21 6:00 pm until 11:00 pm. This will cause a disruption to the internet connection for ACOE and all school districts that use the hosted firewall service.

Internet access will be down for all New Haven Sites at this time.
Q Web and all other systems will be down at this time.
Jun 8, 13:25 PDT

Internet Circuit Maintenance; Internet Outage 6/11 midnight to 6AM

Completed - The scheduled maintenance has been completed.
Jun 11, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 00:00 PDT

Scheduled - Important outage alert from our ACOE Datacenter Staff:

Comcast will be performing maintenance on our CENIC circuit on 6/11/2021 starting at 12AM and ending at 6AM. We have been notified to expect the circuit to be down for the 6-hour maintenance window.

Internet access will be down for all New Haven Sites at this time.
Q Web and all other systems will be down at this time.

ACOE is unable to reschedule the maintenance so please be prepared.
Jun 8, 13:22 PDT

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

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