District-wide internet and phone outage

Incident Report for New Haven Unified School District

Resolved

There have been no further issues; this is resolved.

Posted Jul 07, 2020 - 15:48 PDT

Monitoring

Internet and phones are back online. Suspect this was an external fiber issue as it came back up without any direct action on our part. Still investigating to confirm, but all systems are back online as of 1PM.

Posted Jul 07, 2020 - 13:14 PDT

Investigating

We are currently investigating this issue that appears to be a fiber outage with ATT. Still troubleshooting.

Posted Jul 07, 2020 - 12:38 PDT

This incident affected: Internet/Network Connectivity, Aeries Student Information System, Jive Phones, Other District Systems and G Suite For Education (Google Apps Gmail, Google Apps Calendar, Google Apps Drive, Google Apps Docs, Google Apps Sheets, Google Apps Slides, Google Apps Classroom).