Q Web (SIS) down

Incident Report for New Haven Unified School District

Resolved

This incident is resolved.

Posted Jan 21, 2020 - 11:36 PST

Monitoring

A SQL job for Q appeared to be stuck and using too much CPU resources; we have restarted the SQL database server and this seems to have resolved the problems. We will continue to monitor and investigate with Q (Aequitas) Support if needed.

Posted Jan 21, 2020 - 09:06 PST

Investigating

We are currently investigating reports that Q Web is down with an error code.

Posted Jan 21, 2020 - 08:31 PST