Scan-to-email functionality down, district-wide issue

Incident Report for New Haven Unified School District

Resolved

Issue resolved and all systems are back to normal.

Posted Oct 11, 2019 - 22:15 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 11, 2019 - 12:34 PDT

Investigating

We are currently investigating an issue with SMTP traffic. This is most commonly used in the scan-to-email function of most scanners or multi-function printers. This is a district-wide issue.

Posted Oct 11, 2019 - 11:32 PDT

This incident affected: Other District Systems.