County Office Datacenter Network Switch Failure

Incident Report for New Haven Unified School District

Resolved

Failing switched replaced with new Meraki switches and fully tested and operational. Issue resolved.

Posted Dec 13, 2020 - 15:09 PST

Identified

Our main Core network switch at the ACOE County Office Datacenter is operational but in a failure state. There is no disruption of services at this time. We will be working this weekend to replace the failing switch to have it gone before school restarts on Monday morning 12/14. There may be a short disruption of services on Sunday morning during the switchover but this should be minimal.

Posted Dec 12, 2020 - 11:35 PST

This incident affected: Internet/Network Connectivity, GoToConnect (AKA Jive) Phones, and Other District Systems.