District-wide internet/phones outage

Incident Report for New Haven Unified School District

Resolved

This issue is cleared.

Posted Apr 07, 2020 - 10:10 PDT

Monitoring

Found and resolved DHCP server crash; all systems are either back online or coming back online. Will continue to monitor for the next hour.

Posted Apr 07, 2020 - 09:13 PDT

Investigating

We are currently investigating and troubleshooting. Most sites seem affected.

Posted Apr 07, 2020 - 08:59 PDT

This incident affected: Internet/Network Connectivity, GoToConnect (AKA Jive) Phones, Other District Systems and G Suite For Education (Google Apps Gmail, Google Apps Calendar, Google Apps Drive, Google Apps Docs, Google Apps Sheets, Google Apps Slides, Google Apps Classroom).