New Haven Unified School District

All Systems Operational

About This Site

Welcome to the New Haven Unified School District Systems Status Page provided by Technology Services. This is our communications platform to indicate known system problems in real time. Please SUBSCRIBE TO UPDATES (above) for email or SMS text of system alerts as they happen.

Uptime over the past 90 days. View historical uptime.
Internet/Network Connectivity Operational
90 days ago
100.0 % uptime
Today
GoToConnect (AKA Jive) Phones Operational
90 days ago
100.0 % uptime
Today
G Suite For Education Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Classroom Operational
Clever Operational
Clever District Administration Dashboard Operational
Clever Apps Dashboard Operational
Clever Single Sign-On Operational
Zoom Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Other District Systems Operational
Incident IQ Platform Status Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 28, 2025

No incidents reported today.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Informational: Many 3rd Party Systems that use AWS have degraded performance, 10/20 AM
Resolved - Amazon AWS has announced that all services are back to normal. Our 3rd party vendors have confirmed. Issue is resolved.
Oct 20, 16:20 PDT
Monitoring - Amazon Web Services or AWS has become a significant backbone to many of the 3rd party web services we use today. Some of the common ones we use at NHUSD include: Clever, Canvas, Apptegy, GoToConnect, and many more. AWS had a major outage early this morning and has recovered, but is still seeing a delay in services which may effect us. Most of the 3rd party services we use (some mentioned above) have reported that they are no longer down, but may be slower than usual as systems come back to normal. If you're seeing slowness or occasional page load problems, this is most likely the cause. We will continue to monitor and will update as needed.
Oct 20, 08:55 PDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025
[District-wide] [Planned Network Outage] ACOE Firewall Maintenance Sat Nov 8th 9AM to 5PM
Completed - The scheduled maintenance has been completed.
Oct 18, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 09:00 PDT
Scheduled - ACOE Network Operations will be upgrading our core Palo Alto Networks firewalls to newer hardware that offers better security features. NHUSD will experience intermittent network/wifi/internet outages all throughout this time period. Phones and access to other services like ESCAPE will also be impacted.
Oct 17, 14:16 PDT
Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025
District wide: Partial Clever Outage for students and teachers, repairs in progress
Resolved - This has been resolved!
Oct 15, 13:02 PDT
Identified - Clever Support is reporting: "Clever is experiencing an issue with some reports of the Portal not loading for Students and Teachers on the west-coast. We are investigating the issue and will provide regular status updates."
Here are the latest updates: https://status.clever.com/
Oct 15, 08:40 PDT
Oct 14, 2025

No incidents reported.

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